Customer Experience Overview

Live snapshot of the CX team's performance

R S G
Open Tickets 142 ▲ 8% this week
Avg. Response Time 1h 24m ▼ 12% faster
CSAT Score 94% ▲ 3% this month
Resolved Today 38 ▲ 5 vs. yesterday

Team Performance

This week
Agent Tickets Resolved CSAT Status
R Ram 56 51 96% Online
S Sham 48 44 92% Busy
G Gita 61 58 95% Online

Tickets Resolved

Last 7 days
Mon
Tue
Wed
Thu
Fri
Sat
Sun

Recent Activity

  • R
    Ram resolved ticket #4821 · 5m ago
  • G
    Gita replied to Acme Corp · 18m ago
  • S
    Sham escalated ticket #4799 · 41m ago
  • G
    Gita closed ticket #4790 · 1h ago
  • R
    Ram started a new chat session · 2h ago